Returns & Refunds Policy

⚠️ Important: No Returns or Exchanges

Due to high international shipping costs, we do not accept returns or exchanges.

Return shipping costs often exceed the item value, making returns impractical for international customers. Please carefully review all product details, specifications, and sizing information before placing your order.

🛡️ Our Commitment to Quality

✅ What We Guarantee

  • • Defective Items Only: Full refund for manufacturing defects
  • • Incorrect Items: Replacement if we ship wrong product
  • • Damaged in Transit: EMS insurance claim processed for shipping damage
  • • Quality Assurance: All items inspected before shipment
  • • Detailed Descriptions: Accurate product specifications provided

❌ When Refunds Are Not Available

  • • Customer preference or "changed mind"
  • • Incorrect size selection (please check size charts carefully)
  • • Normal wear and tear after use
  • • Custom drilled bowling balls (all drilling is final)
  • • Items used or damaged by customer

🚨 Defective Items Only

📋 How to Report Manufacturing Defects

  1. 1. Use our chat consultation service (bottom-right chat button) within 7 days
  2. 2. Provide your order number and detailed description of the defect
  3. 3. Upload clear photos via chat showing the manufacturing defect
  4. 4. Our experts will review and determine if item qualifies for refund
  5. 5. If approved, full refund processed within 5-7 business days

💳 Refund Methods (Defective Items Only)

  • • PayPal: Immediate refund to original payment method
  • • Credit Card: 3-5 business days to original card
  • • Bank Transfer: 5-7 business days

💡 Shopping Tips

📏 Size & Weight Selection

Carefully review size charts and weight specifications. All measurements are provided in both metric and imperial units.

🎳 Bowling Ball Drilling

Custom drilling is permanent and cannot be undone. Please double-check your specifications before ordering drilling services.

💬 Pre-Purchase Chat Consultation

Use our chat service (bottom-right button) to consult with experts before purchasing if you have any questions about product suitability or specifications.

💰 Shipping Cost Awareness

International EMS shipping costs vary significantly by weight and destination. Return shipping would require the same fees, making returns economically impractical.

💬 Questions Before You Buy?

Since returns are not possible due to shipping costs, we encourage you to use our chat consultation (bottom-right button) with any questions before placing your order.

Our bowling experts are available via chat to help you make the right choice the first time!

Questions about returns or exchanges?

Contact Support