Customer Support
We're here to help with all your bowling needs
Customer Support
Get instant help through our live chat support
Live Chat Support
Get instant answers to your questions about bowling equipment, orders, and shipping. Our support team is ready to help you in English.
Look for the chat widget in the bottom right corner of your screen
Chat Support Features
Frequently Asked Questions
Common questions from our customers worldwide
QHow long does shipping take?
We offer EMS international shipping worldwide, typically taking 7-14 days. Delivery time may vary by location, and tracking is available for all shipments.
QDo you provide drilling services for bowling balls?
Yes, we provide professional drilling services for all bowling balls. Please select your finger measurements and drilling options when placing your order.
QCan I exchange or return items?
We offer 100% exchange/refund for defective products. Returns for personal preference are not available due to international shipping costs.
QWhat payment methods do you accept?
We support secure payment through PayPal. You can use credit cards, debit cards, or your PayPal account.
QAre there corporate member benefits?
Corporate members receive access to bowling center exclusive products and bulk order discounts upon approval.
QWhat is the product warranty period?
All products follow manufacturer warranties, typically 6 months to 1 year. Detailed warranty information is available on each product page.
QWhat bowling ball weight do you recommend?
We generally recommend 15 lb bowling balls for optimal performance. Our chat support can help you choose the right weight based on your experience level.
QCan I cancel my order?
Orders can be cancelled before the packaging stage. Once the seller confirms and begins packaging, cancellation is not possible.
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Our live chat support is available 24/7 to assist with orders, shipping, product questions, and technical support in English.